We were VIPs at Magnolia Market today, and it was amazing!
But not everyone gets that privilege. Here’s how it all went down…
Yes, my wife ❤️s Magnolia Market. Absolutely. So last Fall, I began planning a trip to bring her to this special place.
Unfortunately, just a couple weeks before we were set to go, we received the grave news about our son, Baby Oliver, and had to indefinitely postpone our trip.
Back in December for her only Christmas present, I tried getting my wife a sign from them (the sign was over $100!). Sam from MM helped us out tremendously (here’s the original post). The short story is this: I ordered a sign. They went to ship it, but it didn’t ship. Sam got Joanna’s attention, and she found that hundreds of these signs had a quality control issue, so she wouldn’t sell any of them until they were fixed. This was to be after Christmas, but Sam surprised me with one as it was left on my doorstep on December 23rd! Mary got her sign in time for Christmas! Excellent customer service. Beyond excellent.
Today, we pulled up into Magnolia Market with our friends, having finally been able to make the trip.
We looked at the Seed and Supply boutique, shopped at the Market, and ate at the food trucks.
But I remembered something: “Hey, I should email Sam and tell him we are here and thanks for all the help.” So I did.
And he replied back: “That’s great to hear! Go see this person. I’ve already told them you’re there, and give them this message. They are expecting you.”
I told Mary, and after the food trucks, we went back into the store, wondering if VIP meant front of the line or if it meant better discount than 10% or what.
Dan met us, and he immediately said, “Sam told me about y’all. We were expecting you. Come this way.”
“I’m going to give you a VIP tour of this place.”
We went in back stair wells to their offices, to Chip Gaines’ office (side note: Joanna doesn’t have an office there, but when she’s there, she usually meets with the visual team. Chip, on the other hand, doesn’t have a regular desk. He has a TV, couch, and a cool place to entertain), and even to the restricted roof, where Chip, Joanna, their families, and VIPs are only allowed.
All in all, this was special, and Dan didn’t really know why we were VIP (we didn’t either, really), so I shared Oliver’s story and how Magnolia figures into it while we were ending our tour atop the Market.
Thanks again, Sam, Dan, and the Gaines, for your attention to detail, especially emotional detail. Y’all rock.